1-Year Calivoo
Product Warranty.
All Calivoo products are covered by 1-year product warranty/support from the date of delivery. If you experience a product quality issue, performance issue, damaged item, defective accessory, test strip issue, or other product-related concern, contact us and our support team will review your case and help with a replacement, exchange, refund, or other suitable solution.
Product Support
If you experience a product-related concern, contact us and our support team will review your case.
Support Review
Approved next steps are handled by our support team based on the situation.
Clear Review Process
Our support team reviews warranty requests and may ask for photos or a short video.
1-Year Product Warranty
All Calivoo products are covered by 1-year product warranty/support from the date of delivery. If you experience a product quality issue, performance issue, damaged item, defective accessory, test strip issue, or other product-related concern, contact us and our support team will review your case and help with a replacement, exchange, refund, or other suitable solution.
Covered under our warranty
The following product-related concerns can be reviewed by our support team under the 1-year product warranty/support.
- ✓Power or startup issues not caused by misuse
- ✓Product quality or performance issues
- ✓Damaged items, defective accessories, or test strip issues
- ✓Shipping damage or other product-related concerns
- ✓Other suitable solutions based on the situation
Not covered by this warranty
- Damage caused by drops, liquid exposure, improper storage, unauthorized modification, or misuse
- Normal wear and tear on consumable items, including test strips and lancets
- Products purchased from sources other than calivoo.com
- Issues caused by using non-compatible test strips or accessories
- Problems caused by use that does not follow the included instructions
3 Simple Steps
To request warranty support, contact us with your order number and a brief description of the issue. Our team will review your request and let you know the next step.
Contact our support team
Email us at info@calivoo.com with your order number and a brief description of the issue.
We review your request
Our team will review your case. We may ask for a short video, photo, or additional details to help us confirm the issue.
Approved next step
Depending on the situation, our support team can help with a replacement, exchange, refund, or other suitable solution.
Need warranty support?
Our support team is available Monday–Friday. We aim to respond to warranty inquiries within 24 business hours.
Contact Support →