Privacy policy

Privacy Policy

Last Updated: March 26, 2026

Our Commitment to Medical Privacy

At Calivoo, we believe your health data belongs solely to you. Our diagnostic devices (including Blood Lipid, Hemoglobin, and Urine monitors) are engineered as standalone, offline terminals.

We do not collect, store, or have access to any test results generated by your device. Your medical metrics remain encrypted on the physical hardware and are never transmitted to our servers or any third-party cloud services.

1. Personal Information We Collect

To provide our services and fulfill your orders, we collect certain personal information:

  • Contact Details: Name, shipping address, billing address, phone number, and email.
  • Financial Information: Payment details processed securely via Shopify (e.g., credit card information).
  • Transaction History: Details of the products you purchased or viewed.
  • Device/Usage Info: IP address and browser type for website optimization.

*Note: Sensitive health markers are explicitly excluded from our data collection.

2. How We Use Your Information

We use the collected data strictly for the following purposes:

  • Fulfilling and shipping your orders.
  • Processing secure payments and preventing fraud.
  • Providing professional customer and technical support.
  • Complying with legal and tax obligations.

3. Disclosure of Information

We do not sell your personal information. We only share data with trusted third parties to enable our services:

  • Service Providers: Shopify (hosting), payment processors (Stripe/PayPal), and global fulfillment/shipping partners.
  • Legal Compliance: When required by law to protect our rights or comply with a judicial proceeding.

4. Data Security

Your online shopping experience is secured using industry-standard encryption provided by Shopify. Regarding your health monitoring, the offline nature of our devices ensures that your personal results are immune to remote hacking or data breaches.

5. Your Rights & International Transfers

Depending on your location (UK, EU, USA, or Australia), you have the right to access, correct, or delete the personal data we hold. As a UK-based entity, we comply with the UK GDPR and rely on recognized transfer mechanisms for international data processing.

Contact Us

For any questions regarding this Privacy Policy or to exercise your data rights, please contact our privacy officer:

Brand: Calivoo
Operating Entity: Vimkus Ltd (Company No. 15616095)
Email: info@calivoo.com
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom