Refund policy
Refund Policy
Last updated: 2026 · Your satisfaction is important to us.
Section 1 — 30-Day Calivoo Confidence Guarantee
If you are not satisfied with your order within 30 days of delivery, please contact us at info@calivoo.com. Our support team will review your request and help with a return, exchange, replacement, refund, or other suitable solution based on your situation.
To help us resolve your request quickly, we may ask for your order details, photos, video, product information, or a short description of the issue.
Common situations may include product quality concerns, performance concerns, shipping damage, setup difficulty, defective accessories, test strip concerns, or other product-related issues.
Section 2 — Returns, Exchanges, Replacements, and Refunds
Approved returns, exchanges, replacements, or refunds are handled by our support team after review. The available solution may depend on the product condition, order details, issue type, and the information provided by the customer.
We aim to make the process simple and fair. In some cases, we may provide troubleshooting support first. In other cases, we may offer a replacement, exchange, refund, or another appropriate resolution.
Please do not send any item back before contacting us. Returns sent without prior support approval may be delayed or may not be accepted.
Section 3 — 1-Year Calivoo Product Warranty
All Calivoo products are covered by 1-year product warranty/support from the date of delivery.
If you experience a product quality issue, performance issue, damaged item, defective accessory, test strip issue, or other product-related concern within 1 year of delivery, contact us and our support team will review your case. Depending on the situation, we can help with a replacement, exchange, refund, or other suitable solution.
This warranty does not cover damage caused by misuse, unauthorized modification, improper storage, use with unsupported accessories or supplies, or issues unrelated to normal product use.
For more details, please visit our Warranty & Guarantee page.
Section 4 — Refund Processing
Approved refunds are issued to the original payment method used during checkout.
After approval, refunds are usually processed within 3–5 business days. Your bank, card issuer, or payment provider may take additional time to post the refund to your account.
Original shipping fees, if any, may be non-refundable unless the issue is due to our error or required by applicable law.
Section 5 — How to Contact Us
Calivoo is a brand of Vimkus Ltd. Return, refund, exchange, replacement, and warranty requests are handled by our support team.
Email: info@calivoo.com
We aim to respond within 24 business hours, Monday–Friday.
Important Use Notice: Calivoo products are intended for routine at-home wellness tracking and personal reference. Product information should not replace professional medical advice. For health-related questions, please consult a qualified healthcare professional.