FAQ & Help Center

Orders are usually dispatched within 2 business days. Estimated delivery time is 5–7 business days for the United States, Canada, and Australia; 3–5 business days for the United Kingdom; and 5–8 business days for France, Germany, Italy, Spain, and most European destinations. Delivery times for other countries may vary by location. For a specific country estimate, please contact us at info@calivoo.com.

We ship to the United States, United Kingdom, Canada, Australia, New Zealand, France, Germany, Italy, Spain, and many other countries. If you have a question about shipping to a specific location, please contact us before ordering.

Once your order ships, you will receive a confirmation email with a tracking number. You can use it on our order tracking page or directly on the courier's website.

If you are not satisfied with your order within 30 days of delivery, contact us and our support team will review your request. Depending on the situation, we can help with a return, exchange, replacement, refund, or another suitable solution. We may ask for your order details, photos, video, or product information so we can resolve the issue quickly.

To start a request, contact us at info@calivoo.com with your order number.

Please include your order number, product name, and a short description of the situation. Our support team may ask for photos, video, or product information so we can review your request and help as quickly as possible.

Once your refund is approved, we usually process it within 48 hours. Refunds are issued to your original payment method. After we submit the refund, the final posting time depends on your payment provider or bank.

We are sorry to hear that. Please contact us at info@calivoo.com with your order number and photos. Our support team will review your request and help with a replacement, exchange, refund, or other suitable solution based on the situation.

All Calivoo products are covered by 1-year product warranty/support from the date of delivery. If you experience a product quality issue, performance issue, damaged item, defective accessory, test strip issue, or other product-related concern, contact us and our support team will review your case and help with a replacement, exchange, refund, or other suitable solution. See our full Warranty & Guarantee page for complete details.

All Calivoo products are covered by 1-year product warranty/support from the date of delivery. If you experience a product quality issue, performance issue, damaged item, defective accessory, test strip issue, or other product-related concern, contact us and our support team will review your case and help with a replacement, exchange, refund, or other suitable solution. Coverage does not include damage caused by misuse, drops, liquid exposure, unauthorized modification, or use with unsupported accessories or supplies.

Email us at info@calivoo.com with your order number and a brief description of the issue. Our support team will review your case and help with the next step, which may include a replacement, exchange, refund, or other suitable solution. We may request photos, video, product information, or the original item depending on the case.

Product packaging and included materials provide model-specific use information. Please refer to the individual product page, product labeling, or contact us if you need documentation before ordering.

Calivoo products are designed for clear digital readings when used according to the included instructions. Readings are for routine at-home wellness tracking and personal reference. Use as directed and consult a qualified healthcare professional for guidance.

Please follow the instruction manual included with your device and compatible strips. Product instructions may include timing, storage, or setup guidance for routine tracking. Consult a qualified healthcare professional if you have questions about your wellness routine.

Calivoo test strips are designed specifically for use with their corresponding Calivoo devices. Using non-compatible strips may not work as intended and could affect warranty review. Please make sure you are ordering the correct strips for your device model — you can find compatible strips on each product page.

We accept major credit and debit cards, including Visa, Mastercard, American Express, Discover, and other payment methods supported at checkout, such as Shop Pay, Apple Pay, and Google Pay. Payments are processed securely through Shopify Payments.

Orders are usually dispatched within 2 business days. You can request a change or cancellation any time before your order ships. Please contact us at info@calivoo.com as soon as possible with your order number. Once the order has shipped, the 30-Day Calivoo Confidence Guarantee may apply.

Orders to the United States, Canada, Australia, New Zealand, the United Kingdom, France, Germany, Italy, Spain, the United Arab Emirates, Israel, and most of our main shipping countries usually do not require extra import duty from the buyer. Some countries may require the recipient to pay customs duties or taxes before delivery. If we identify a likely extra customs requirement before shipping, we will contact you first so you can choose to continue with the shipment or cancel the order.

Yes — we support qualified business and bulk orders. Visit our Wholesale & Business page or contact us directly to discuss pricing and terms.

Yes. We can provide available product documentation and ordering information upon request for qualified business buyers. Please contact us with your requirements and we will respond within 1–2 business days.